Return and refund policy

Return and Refund Policy of Jero Vancouver

At Jero Vancouver, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Costs

Customers are responsible for the shipping costs of returns. Jero Vancouver does not reimburse return costs and is not liable for any expenses incurred during the return process. Please refer to our Terms and Conditions for full details.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.

Exchange of Sale Products

Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to Support@jerovancouver.ca

 Once your return request is approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.

Conclusion

Jero Vancouver is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at Support@jerovancouver.ca